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Shipping & Returns

Shipping Policy

How are items Shipped:

Items are shipped door to door via The Courier Guy for most shipments.


Expedited shipping options are available at an additional cost – these will be reflected at check-out.

Upon receipt of payment and when payment has cleared with iNgane’s bank account, your purchase will be fulfilled and shipped.

Shipping Rates:

All shipping rates are live rates calculated through bobgo based on the weight of the items and the destination.

Free shipping is offered for orders above R1000.

Estimated Delivery Time:

Domestic orders usually arrive within 5-7 business days, while international orders may take 7-14 business days.

Customers will receive a tracking number via email once the order has been shipped.

Terms and Conditions:

Customers are responsible for providing accurate shipping information. Any additional fees incurred due to incorrect addresses will be the responsibility of the customer.

Return & Refund Policy


We accept returns on most items within 30 days of delivery.

To be eligible for a return, items must be unused, in the same condition as received, and in the original packaging.

Return Process:

To initiate a return, customers must contact our customer service team to request a return authorization  on 012 001 1208. Alternatively email us at:

Original shipping fees are non-refundable unless the return is due to an error on our part.


We do not offer exchanges at this time. Customers wishing to exchange an item should follow the return process and place a new order for the desired item.

Damaged or Defective Items:

In the rare event that an item arrives damaged or defective, please contact us immediately with photos of the damaged / defective item. We will provide a replacement or issue a refund as appropriate.

Final Sale Items:

Certain items may be marked as final sale and are not eligible for return or exchange. This will be clearly stated in the product description.

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